Privacy Policy

1. What Information We Collect

We collect information you provide directly, information generated through your use of the Services, and technical data captured automatically so the Services can function securely and reliably.

If you connect a third-party sign-in, app store, payment provider, cloud service, or other integration, we may receive limited information from that provider according to your settings and the provider's policies.

We do not intentionally request special categories of personal information. If you choose to provide sensitive information, we process it only for the purpose for which it was provided, to protect the Services, or as required by law.

Photo or file permissions support selecting an input or saving a result where needed. Permission to access a library does not mean all its photos are uploaded. You choose the input for a generation and can manage device permissions in operating-system settings; disabling a necessary permission may prevent the related feature from working.

• Contact and account details, such as email address, username, authentication identifiers, app account ID, profile settings, app preferences, and account status
• Communications and support content, including inquiries, feedback, bug reports, screenshots, attachments, and messages sent to us
• AI workflow content, such as prompts or instructions provided in a supported feature, selected input images, template choices, generation settings, generated images and videos, previews, exports, and temporary creative history
• Transaction and entitlement details, including purchase history, subscription status, credit balance, refund status, tax records, invoices, marketplace receipts, and entitlement confirmations
• Device, usage, and diagnostics data, including IP address, browser type, operating system, device identifiers, app version, language, approximate region, timestamps, crash reports, and interaction events
• Security and service telemetry, including API requests, response codes, rate-limit events, fraud signals, abuse reports, and logs needed to maintain availability and investigate misuse

2. How We Use Information

We use personal information for operational, contractual, security, legal, and communication purposes connected to the Services.

We may use aggregated, anonymized, or de-identified information for analytics, research, benchmarking, capacity planning, and product development where it can no longer reasonably identify you.

We do not use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models.

• Provide, maintain, personalize, and improve our websites, applications, image-to-video features, video templates, AI image creation, previews, exports, account features, and support experiences
• Create, verify, administer, and secure accounts, app sessions, subscription access, credit balances, and user settings
• Process prompts, uploaded media, generation requests, output previews, exports, and related creative workflows requested by you
• Process subscriptions, in-app purchases, credits, refunds, taxes, marketplace confirmations, payment records, and entitlement updates
• Respond to support, bug reports, refund questions, account deletion requests, privacy requests, safety reports, and other communications
• Monitor performance, debug errors, analyze reliability, prevent abuse, secure accounts, and investigate fraud, security incidents, policy violations, or unlawful activity
• Comply with applicable laws, court orders, regulatory obligations, app marketplace requirements, valid requests, and dispute requirements

3. Legal Bases for Processing

Where privacy law requires a lawful basis, we rely on the basis that fits the specific processing activity.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that occurred before withdrawal.

Use the available app or device controls or contact support to exercise that choice. Withdrawing a permission may prevent the related feature from working and does not itself erase material already submitted or exported elsewhere.

• Performance of a contract, when processing is necessary to provide Services you request or to take steps before entering a contract
• Legitimate interests, including security, reliability, product improvement, customer support, fraud prevention, abuse prevention, and responsible business operations
• Compliance with legal obligations, such as accounting, tax, consumer protection, app marketplace, regulatory, and lawful-request requirements
• Consent, where required for optional features, marketing, cookies, integrations, or any separate permission you may give

4. AI Processing and Model Training

GreenVid runs self-hosted AI models on generation servers operated by us. Prompts, selected input images, generated images and videos, and related generation context are processed on those servers and are not sent to third-party AI services. The app communicates with our servers over the internet; self-hosting does not mean offline or entirely on-device generation.

We use submitted content to provide the requested feature, maintain service reliability, prevent abuse, enforce our policies, troubleshoot errors, and comply with legal or marketplace requirements.

GreenVid does not use any user data, personal information, prompts, uploaded content, or generated outputs to train AI models, general-purpose AI, or foundation models.

Selected photos are visual input for your requested creative feature. We do not perform facial recognition, extract facial-geometry data, create biometric identifiers, or use an uploaded face to identify a person. You must have the rights and permissions needed to submit another person's image or personal information.

AI outputs may be inaccurate, incomplete, unexpected, offensive, unsuitable for a particular use, or similar to third-party content. You are responsible for reviewing outputs before publishing, relying on them, or using them commercially.

5. When We Share Information

We share information only where reasonably necessary and with appropriate safeguards. We do not sell personal information.

We require providers that process information for us to use it only for authorized purposes and to protect it appropriately.

These non-AI operational arrangements do not authorize sending prompts, input images, generated media, or generation context to third-party AI services, or using user data to train any AI model.

• Non-AI operational providers that support hosting, network delivery, storage, analytics, diagnostics, communications, payment processing, app distribution, security, and customer support, limited to the information needed for the relevant purpose
• Google Play, Apple App Store, and other marketplace or payment providers when needed for purchases, subscriptions, refunds, purchase validation, entitlement management, taxes, or platform compliance
• Professional advisers, including lawyers, auditors, accountants, insurers, and consultants bound by confidentiality obligations
• Authorities, regulators, courts, law-enforcement agencies, or other parties when disclosure is required by law, valid legal process, or necessary to protect rights, safety, users, or the Services
• Business transaction parties in connection with a merger, financing, acquisition, restructuring, asset sale, bankruptcy, or similar corporate event
• Integration partners when you instruct us to connect or transmit information to a third-party service

6. Cookies and Similar Technologies

We may use cookies, local storage, SDKs, pixels, and similar technologies to operate the Services and understand how they perform.

You can control cookies through your browser or device settings. Blocking certain technologies may affect availability, login, security, payment confirmation, or product functionality.

• Essential technologies used for navigation, sessions, authentication, security, saved preferences, and app functionality
• Analytics and performance technologies used to measure usage, troubleshoot issues, and improve reliability
• Optional marketing or communication technologies where permitted by law and your settings

7. Social Logins and Third-Party Accounts

If a Service allows third-party sign-in or account connection, we receive the information the provider makes available for authentication and account setup.

Your use of the third-party provider remains governed by that provider's terms and privacy policy.

We use third-party account information to create, secure, and support your account and related Services.

• Basic profile information such as name, email address, avatar, account identifier, and locale
• Authentication tokens, confirmations, purchase records, or metadata required to maintain the login session or entitlement state

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.

Prompts, uploaded input images, and generated images and videos are automatically deleted from GreenVid-operated generation servers no later than 36 hours after creation. They are held temporarily to deliver a result, provide short-term creation history and re-use, and support the related request. Save any output you want to keep before its availability window ends.

Retention periods depend on the type of information, account status, product requirements, backup cycles, payment and accounting obligations, app marketplace requirements, legal requirements, fraud-prevention needs, and active disputes or investigations.

The 36-hour promise applies to the content on generation servers. Limited account, billing, refund, security, fraud-prevention, support, dispute, backup, and legal records can have separate retention periods where needed for those purposes. Retained records are not used to train any AI model. A purchase or credit balance does not extend media storage.

When other information is no longer needed, we delete it, anonymize it, or securely isolate it according to our retention and disposal practices. Removal from active systems and expiry of restricted backups can occur at different times. Residual records are not used to restore ordinary activity for a deleted account. Copies you export or share are controlled by you or their destination service.

9. Security Measures

We use administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of information.

No internet-connected system can be guaranteed perfectly secure. You are responsible for protecting your credentials, devices, and account access.

• Encryption in transit and, where appropriate, encryption or equivalent protections at rest
• Access controls, least-privilege permissions, authentication safeguards, and audit practices
• Monitoring, backups, incident response procedures, vulnerability management, and provider diligence
• Internal policies that limit access to people with a business need to support, secure, or operate the Services

10. International Data Transfers

We may process information in Pakistan and in other countries where our own systems, marketplace providers, or non-AI operational providers are located. Generation is performed on systems operated by us, without third-party AI services.

Those countries may have data-protection laws that differ from the laws where you live. Where required, we use appropriate safeguards such as contractual protections, transfer mechanisms, and security controls.

By using the Services, you understand that information may be transferred to and processed in jurisdictions outside your country of residence.

11. Children's Privacy

The Services are not directed to children under 13 or to anyone below the minimum age required by applicable law.

We do not knowingly collect personal information from children without appropriate consent. If we learn that we have collected such information, we will take reasonable steps to delete it.

If you believe a child has provided us personal information, please contact us through the support channel listed below.

12. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, port, restrict, object to, or withdraw consent for certain processing of your personal information.

We may need to verify your identity before responding to a request. We may decline or limit a request where the law permits or requires us to do so.

• Request access to the personal information we maintain about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account or personal information, subject to lawful exceptions
• Request a copy or export of certain information where technically available
• Object to or restrict certain processing where applicable law permits
• Withdraw consent where processing depends on consent

13. Account Deletion

GreenVid provides an account deletion option in Personal Settings, with an email request route if you cannot access the app.

Open GreenVid, go to Personal Settings, choose account deletion, review the notice, and complete the confirmation steps.

A confirmed request removes account personal information and associated content from active systems, including prompts, input images, generated images and videos, and creative history still held there, subject to limited lawful retention for billing, tax, marketplace records, fraud prevention, security, support, disputes, backups, and compliance.

If you cannot access the in-app deletion feature, contact support and include enough information for us to verify your identity and locate the account.

Signing out or uninstalling the app alone does not submit account deletion. Deleting an account does not automatically issue a refund or cancel a subscription billed by a marketplace. You may also request deletion of particular personal information or support records without requesting full account closure.

14. Do-Not-Track Signals

Some browsers offer Do-Not-Track settings. Because there is no widely accepted standard for responding to these signals, we do not currently respond to them in a uniform way.

If a recognized legal or technical standard becomes applicable to the Services, we will update this Policy to explain how we respond.

15. Regional Privacy Notices

Depending on where you live, local privacy law may provide additional rights or disclosures, subject to statutory limits and exceptions.

We do not sell personal information and do not use uploaded content, prompts, generated outputs, or personal information to train AI models, general-purpose AI, or foundation models.

Where a local law requires an appeal process, you may contact us at the support email below and include Privacy Appeal in the subject line.

• The right to know categories of personal information collected, used, disclosed, or shared
• The right to request deletion of personal information, subject to exceptions
• The right to correct inaccurate personal information
• The right to opt out of sale or sharing where applicable
• The right not to be discriminated against for exercising privacy rights

16. Updates to This Policy

We may update this Privacy Policy to reflect legal, technical, product, operational, or business changes.

When changes are material, we will update the date above and provide additional notice where required by law.

Your continued use of the Services after an updated Policy becomes effective means you acknowledge the updated Policy.

17. Contact Us

If you have questions about this Privacy Policy, privacy rights, data handling, account deletion, or security, contact us using the details below.

• Website: https://www.greenvid.net
• Support email: contact@greenvid.net
• Developer name: Bemisal Tea
• Organisation: BEMISAL TEA ( SMC-PRIVATE ) LIMITED
• Address: BEMISAL TEA ( SMC-PRIVATE ) LIMITED, plot 132 samaji tanzeem road, Karachi, Kemari - 74200, Pakistan (PK)