Refund Policy

1. Store Purchases

For a purchase billed by Google Play, follow Google's refund guidance using the Google Account associated with the transaction. Options depend on the purchase, timing, and your location. You can also contact GreenVid support for assistance through developer options where available under platform rules and applicable law.

For a purchase billed by Apple, sign in to Apple's Report a Problem service using the Apple Account that paid for the item. Submit a refund request for the relevant purchase and follow Apple's guidance if it cannot be located. Apple reviews eligibility under its policies and applicable law.

When Google Play or Apple App Store approves a refund, we honor the approval after confirmation and update related GreenVid entitlements, credits, subscription access, or paid features.

2. Credits and Entitlements

Refunded, reversed, charged back, or disputed purchases may cause credits, generations, exports, subscription time, or paid features to be removed, reduced, disabled, or recalculated.

If a platform has approved a refund but your entitlement has not updated, contact support with proof of the approved refund.

A platform refund, a correction to a credit balance, and a renewal cancellation are different actions. An entitlement adjustment does not mean we issue a second payment in addition to the marketplace refund. An unused balance alone does not guarantee a cash refund, and consumed access does not remove mandatory consumer remedies.

If you purchased a recurring subscription, manage or cancel renewal through the original marketplace account. Canceling renewal does not automatically refund past payments. Uninstalling GreenVid or deleting your account does not automatically cancel a marketplace subscription or issue a refund.

Review your subscriptions and any unresolved transaction before confirming account deletion. Deleting an account can affect access to associated purchases or credits; contact support first if you need help with a balance or pending purchase. Limited billing, refund, accounting, security, and dispute records may be retained where needed or required by law.

3. Direct Purchases

If GreenVid offers direct web payments, refund eligibility may depend on product type, local law, use status, checkout terms, and any written agreement that applies.

Digital credits, generated outputs, used subscriptions, completed exports, or consumed services may be non-refundable except where required by law or expressly stated at checkout.

Any authorized purchase outside a marketplace must identify the seller, payment channel, and relevant conditions before confirmation. Follow that receipt's instructions or contact support to identify the correct route. Apple or Google refund tools cannot reverse a transaction they did not bill.

4. Abuse and Legal Rights

We may investigate suspected fraud, duplicate claims, payment manipulation, unauthorized resale, or misuse of credits or subscriptions, and take action permitted by law and platform rules. This does not override a valid marketplace refund decision or a legally required remedy.

Nothing in this policy limits non-waivable rights you may have under applicable consumer protection laws.

5. How to Request Help

For a payment that did not unlock access or a failed generation after a deduction, include the relevant order or creation reference and approximate time. We investigate the purchase and usage records to determine the appropriate correction. We do not promise automatic refunds or credit returns for every failure, delay, or output you dislike.

For a duplicate or unfamiliar charge, check the original marketplace purchase history, including authorized family purchases. Report suspected unauthorized charges through that marketplace and payment provider. Never send us passwords, verification codes, full card numbers, or unrelated personal information.

Submitting a request, receiving approval, updating access, and receiving funds are different stages. Timing depends on the marketplace, processor, bank, and verification needed; we cannot promise a decision or bank posting date. Contact us if a confirmed refund is not reflected correctly in GreenVid.

• For Google Play purchases, use Google Play refund tools or support channels first.
• For Apple App Store purchases, use Apple report-a-problem or Apple support channels first.
• If a platform has approved a refund but your GreenVid entitlement has not updated, contact support with proof of the approved refund.
• For purchase questions, include your platform, approximate purchase date, order identifier if available, account email or user ID, and a description of the issue.

6. Contact

• Email: contact@greenvid.net
• Website: https://www.greenvid.net
• Developer: Bemisal Tea
• Organisation: BEMISAL TEA ( SMC-PRIVATE ) LIMITED